Privacy Policy

Overview

Fortis Patient Transfer is committed to protecting the privacy and confidentiality of personal information in accordance with Ontario’s privacy regulations and the Personal Information Protection and Electronic Documents Act (PIPEDA). All personnel must adhere to strict privacy standards when handling patient and client information.

Collection of Personal Information

Fortis collects personal information from clients, employees, and other individuals to facilitate safe and efficient transport services. Information collected will be used only for valid business purposes and in compliance with applicable legislation. Individuals will be informed about the purpose of data collection and its intended use.

Accuracy and Access

We make every effort to ensure that personal information is accurate and complete. Individuals have the right to review and correct their information upon request. Requests for access or modification must be made in writing, and we will process them in a timely manner.

Storage and Retention

Personal information is stored securely in both hard copy and electronic formats to prevent unauthorized access, collection, use, or disclosure. Fortis has established retention periods for all personal data, ensuring compliance with legislative and contractual obligations.

Disclosure of Information

Fortis will not disclose personal information to employees or third parties without the individual’s consent unless required by law. Information will never be shared via electronic means (email, fax) without proper authorization.

Privacy Breach Response

In the event of a privacy breach, Fortis follows a structured response process:

1. Contain the Breach – Immediate steps will be taken to stop unauthorized access, revoke security access, and notify the Privacy Officer. Law enforcement may be contacted if criminal activity is suspected.
2. Investigate the Breach – An internal investigation will be conducted to determine the cause, extent, and potential risks of the breach.
3. Assess and Analyze the Breach – The impact on individuals will be evaluated, including potential harm such as identity theft or reputational damage.
4. Notify Affected Individuals – If necessary, affected individuals will be notified directly or indirectly, depending on the circumstances. The notification will include details of the breach, its impact, and recommended steps for protection.
5. Prevention and Policy Improvement – Fortis will review policies and security measures to prevent future breaches, ensuring continuous improvement in privacy protection.

Contact Information

For privacy-related concerns or requests, please contact:

Phone: +1(647)203-2846
Address: 1345 Gerrard St. East, Ontario

Fortis Patient Transfer is committed to maintaining the highest level of privacy and security in handling personal information.